KINGSCLIFF HOLIDAY HOMES TERMS AND CONDITIONS
“Booking” means the period for which you have paid to stay at the Property.
|“Property” means Apartment or House and all its fixtures, fittings and equipment. “Management” means the owners and managers of the Property.
“Guests” means the persons who stay overnight in the Property during the Booking. “Visitor” means a person a Guest permits to visit the Property during the Booking. ACCEPTANCE & RESPONSIBILITY.Payment of the Deposit constitutes acceptance of these Terms and Conditions.CHECK IN AND CHECK OUTCheck-in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date. Late departure is subject to prior arrangement and availability and extra charges will apply.
You must notify Management of expected arrival time and a mobile contact number at least 1 day before arrival.
|Check-in/check-out and key collection/return procedure will be as follows unless special arrangements have been made prior to arrival.
Guests are to advise 24 hours prior to arrival estimated time of arrival at the resort or holiday home address so that the owner can meet them at the front entrance of the resort/or property to show them to their apartment/home. Please advise management of late arrivals after 7pm. Special arrangements will be made for arrivals after 7pm.
DISTURBANCE & ANTI-SOCIAL BEHAVIOUR
In accordance with Gold Coast City Council and Holiday Rental Industry guidelines disturbance to the neighbours, including excessive noise and anti-social behaviour is prohibited and may result in termination of rental and loss of all monies paid.
|As per Council and Holiday Rental Industry Guidelines there is a 10.00pm to 8.00am outside noise curfew. We require you to move inside and close the doors. Noise must be kept to a minimum.
We also request that for the neighbour’s privacy and safety you only utilise the beach area/jetty (if applicable) in front of the property. A Security Service has been engaged that will respond to any complaints from neighbours regarding anti- social and offensive behaviour, breaking of curfew and excessive noise. Strippers, topless waitresses and associated industries are not permitted under any circumstances. No outdoor nudity under any circumstances.
|Security have been given authority to video record all callouts. If Security is called out to the property you will be charged for the call-out fee, and we reserve the right to either issue a reminder warning of the Terms and Conditions or terminate your booking. All callouts will be deducted from your security bond. If your booking is terminated, we reserve the right to retain all monies paid including your Security Bond.
Internet is provided at most of our properties as a convenience to our guests, for the purpose of emails, perusing social media and web browsing.
Login and password details are in the property Compendium.
Please note that uninterrupted connection cannot be guaranteed. We recommend that if you have urgent or important business to conduct during your stay, you should bring your own mobile internet device for this purpose.
Due to the intermittent/unpredictable nature of technical issues, we cannot offer a refund or discount on your tariff should internet service be unavailable at any time during your stay.
LOST KEYS AND REMOTES
|Please ensure you look after your keys, as the following charges will apply: Out of hours callout for keys locked inside property – $150.
Replacement of lost keys – up to $1000 (changing of locks may be required) Replacement of lost remote – up to $300
Departure Checklist – the following is a guide to assist you in the checkout process:
A deposit of 50% of the total cost of your booking must be received within 2 days after the Booking is taken by Management. Bookings are not confirmed until this deposit is received. When booking within 30 days of booking commencement date full payment is required.
Payment in full must be received no later than 30 days (60 days for peak periods) prior to your arrival date.
Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
We accept payment by direct deposit into our Trust Account, Bank Cheque/money order. We also have a secure payment gateway for credit card payments (MasterCard and Visa only) a 1.75% surcharge applies on all transactions.
Our Trust account details below for :
L Taylor & L Taylor T/A Kingscliff Holiday Homes Trust
BSB # 082- 842 Account #- 40 441 4525
|CANCELLATION OR AMENDMENTS|
|If you wish to vary or cancel, you’re booking, please contact us immediately by email email@example.com
If a guest cancels a confirmed booking more than 30 days prior to check in, the deposit will be returned less a $100 administration fee.
If a guest cancels a confirmed booking less than 30 days prior to check in, no refund shall be made unless the premise is re- let for the total period of the proposed occupancy.
No refund is made on the unused portion of rent if guests vacate the property prior to their departure date. In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply.
Due consideration will be given, in consultation with the owner, to any cancellation at any time occasioned by exceptional circumstances.
We cannot accept responsibility for actions taken by the owner of the premises outside our control and we reserve the right to cancel any booking as per the owner’s instruction.
In the event, we will notify you as soon as possible and do our best to arrange other accommodation or dates suitable to you, failing which all deposit monies paid will be refunded but no other claim, right or action or demand shall exist in or be
COVID-19 CANCELLATION POLICY
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A security deposit of $500 -$2000 is required to be paid 2-7 days prior to arrival, all guests jointly and severally agree in consideration of the payment of the security deposit. We accept credit card for security bonds (1.75% non-refundable fee applies and International credit cards may incur extra charges and this will be passed onto the guest) or you can transfer directly into our trust account, please note if a bond needs to be refunded back into an international account surcharges and fees will apply and this will be taken out of the bond to cover the costs.
Any damage loss or expense incurred by Management because of your breach of these Terms & Conditions will be charged against the Bond. Examples include but are not limited to any loss, theft, breakages and/or misuse of property belongings, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared. You authorise Kingscliff Holiday Homes to deduct this from your security bond.
CREDIT CARD CHARGES AND INTERNATIONAL TRANSFERS
We accept Visa and Mastercard only surcharges of 1.75% will be incurred for all payments. For all international bank transfers extra charges will apply and charges will be advised by Kingscliff Holiday Homes at time of payment once the conversion rate has been applied.
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
PARTIES & FUNCTIONS
|Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc and the Security bond held will be forfeited.
Number of Guests must not exceed what is advertised on the website(s) description. If any additional persons staying at the property, an additional fee may be charged according to our usual rates and/or we reserve the right to terminate the booking without refund.
|LINEN AND TOWELS
We supply basic linen (towels, sheets, pillowcases, bathmats, hand towels, tea towels for all bookings. Beach towels are not included in all homes but can be hired for an additional $7 per towel. If damaged or missing the cost of each item will be deducted from the Bond.
PETS in our PET friendly homes
One pet is allowed and must be pre-approved by Kingscliff Holiday Homes, this must be disclosed clearly at the time of booking. Pets are to always remain outside.
If extensive additional cleaning is required, this will be charged against your security bond provided.
FAULTS AND PROBLEMS
All holiday properties under Kingscliff Holiday Homes are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliance or inclusions, there is no obligation from the owner or Kingscliff Holiday Homes to compensate or discount, we will do our absolute best to rectify the issue as quickly as possible.
Kingscliff Holiday Homes will accept no responsibility for any inconvenience with machinery breakdown. The agent’s best endeavours to repair, replace or hire an alternative will be undertaken.
|If a situation arises which we have no control, Kingscliff Holiday Homes reserves the right to move guests to alternative accommodation (subject to availability) at their discretion or at the direct instruction of the property owner. If this is the case, we will notify all guests as soon as possible and make every reasonable effort to make sure that they are satisfied with their new address.
Guests must inform Kingscliff Holiday Homes immediately if the property is not clean otherwise, they are deemed to have accepted the property in the condition or arrival. If a property is reported as stale (dirty), Kingscliff Holiday Homes reserves
|the right to have the property cleaned as soon as possible.
Lost Property left in holiday property will be returned to nominated address on request. All postage and packaging is at the guest expense. We take no responsibility for the recovery or return of these items.
Kingscliff Holiday Homes may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein.
If the occupancy ends or the lease is terminated, guests must immediately vacate the property. Kingscliff Holiday Homes is authorized to do whatever is required to enforce the eviction of any guest and removal of guest property.
We cannot accept responsibility for personal property such as cameras etc. that are left unattended in your holiday accommodation. When visiting beaches and picnic areas, we suggest that you lock your vehicle and make sure that valuables are out of sight. By showing care in these simple steps, you will make sure possible stressful situations do not arise.
There is a $25 administration fee, for Kingscliff Holiday Homes to collect items that have been left behind at properties. It is also the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost. Kingscliff
|Holiday Homes will attempt to contact the guest after departure to advise of any left items. All items that have been found will be kept for a period of one (1) month, after which time they will be donated to a charitable institution.
RESPONSIBILITIES AND ADDITIONAL CHARGES
You must comply with all applicable House Rules and all instructions from Kingscliff Holiday Homes concerning occupancy, OH&S and quiet enjoyment of the Property and our neighbour’s. No running in pool areas, no glass in pool / spa areas.
If a property offers guest beach bikes or surfboards you as the guest are responsible, the owner and Kingscliff Holiday homes are not liable for injuries that may occur whilst riding the bikes or using the surfboards, this is at your own risk.
|You are responsible for damage, breakages, theft, misuse and/or loss of property belongings and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management’s discretion).
Only the guests nominated and agreed in the Booking may stay in the Property overnight. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
Disturbance to our neighbour’s, including excessive noise, is prohibited and may result in termination and eviction without
|refund and extra charges may be made for security and other expenses.
Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided and placed outside on the curb, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish, cleaning of BBQ’s etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond.
All furniture and furnishings must be left in the position they were in when you arrived. Guests are not to disconnect or move electronic and/or pool equipment around the property -Some homes possess state of the art electronic wiring to control all aspects of the home from the Alarm system, censored lighting, and surround sound. This is only to be done touched by the preferred tradesman or management.
The property should be vacated on time and secured. All windows and doors are to be locked and alarm to be set. All keys must be returned to Management or as otherwise directed.
|Smoking is not permitted in ANY Property.
GYMNASIUM AND POOLS
Use of gymnasium equipment in the Property (if any) by the Guest or any occupant occurs solely at the risk of the person using that equipment. Children must be prevented from using any gym equipment. Use of the swimming pool and/or spa (if any) by the Guest occurs or any occupant must ensure the supervision of children and others.
|PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform Management at the earliest opportunity, so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.
PROPERTY FOR SALE
When a booking is made, the deposit is accepted for the owner at the time. If the property is for sale and the ownership changes before your holiday, we cannot guarantee that the property will remain available. A full refund will be provided if this is the case.
We cannot accept responsibility for decisions made by the new owner.
If a holiday property is listed for sale while guests are in residence, the occupier agrees to allow the owner or agent to conduct inspections with prospective buyers at a mutually convenient time, by appointment.
Please only call the property manager for EMERGENCYS only- should the manager be called out for non-emergency issues –
The manager reserves the right to charge the guests a call out fee of a minimum of $50 for all Kingscliff/Casuarina property and $75 for Hastings Point and Coolangatta properties.
A lot of our holiday homes do not have flywire screens and are fitted with louvers and sliding doors throughout the home, if this is an issue, please ask Kingscliff Holiday Homes prior to booking.
Kingscliff Holiday Homes have some homes that do not have access to the Garage and therefore parking is in the driveway, please carefully read the description before booking.