“Booking” means the period for which you have paid to stay at the Property.

Guests are to advise 24 hours prior to arrival estimated time of arrival at the resort or holiday home address so that the owner can meet them at the front entrance of the resort/or property to show them to their apartment/home. Please advise management of late arrivals after 7pm. Special arrangements will be made for arrivals after 7pm.

DISTURBANCE & ANTI-SOCIAL BEHAVIOUR

In accordance with Gold Coast City Council and Holiday Rental Industry guidelines disturbance to the neighbours, including excessive noise and anti-social behaviour is prohibited and may result in termination of rental and loss of all monies paid.

We also request that for the neighbour’s privacy and safety you only utilise the beach area/jetty (if applicable) in front of the property. A Security Service has been engaged that will respond to any complaints from neighbours regarding anti- social and offensive behaviour, breaking of curfew and excessive noise. Strippers, topless waitresses and associated industries are not permitted under any circumstances. No outdoor nudity under any circumstances.

INTERNET USAGE

Internet is provided at most of our properties as a convenience to our guests, for the purpose of emails, perusing social media and web browsing.

Login and password details are in the property Compendium.

Please note that uninterrupted connection cannot be guaranteed. We recommend that if you have urgent or important business to conduct during your stay, you should bring your own mobile internet device for this purpose.

Due to the intermittent/unpredictable nature of technical issues, we cannot offer a refund or discount on your tariff should internet service be unavailable at any time during your stay.

LOST KEYS AND REMOTES

• Checkout time is before 10am local time on the day of your departure.
• Additional charges (up to $200/hr) may apply in the case of late departure, to cover the cost of rescheduled cleaning.

• Remove all rubbish from property and place in bins provided.
• Place all dirty dishes in dishwasher and turn on.
• Clean BBQ if it has been used ($50 fee will be charged from bond for unclean BBQ’s)
• Turn off lights, air conditioners, televisions and ceiling fans and lock up.
• Ensure you have removed all personal effects.

If a guest cancels a confirmed booking more than 30 days  prior to check in, the deposit will be returned less a $100 administration fee.

If a guest cancels a confirmed booking less than 30 days prior to check in, no refund shall be made unless the premise is re- let for the total period of the proposed occupancy.

No refund is made on the unused portion of rent if guests vacate the property prior to their departure date. In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply.

Due consideration will be given, in consultation with the owner, to any cancellation at any time occasioned by exceptional circumstances.

We cannot accept responsibility for actions taken by the owner of the premises outside our control and we reserve the right to cancel any booking as per the owner’s instruction.

In the event, we will notify you as soon as possible and do our best to arrange other accommodation or dates suitable to you, failing which all deposit monies paid will be refunded but no other claim, right or action or demand shall exist in or be

COVID-19 CANCELLATION POLICY

We STRONGLY recommend all travellers purchase Travel Insurance should they be concerned about Covid-19 below is a list of insurers that cover Covid-19 

– Fast Cover

– Covermore

1. The guest acknowledges that each property is individually owned and therefore will have differing policies regarding COVID-19 related cancellations.
2. By proceeding with a booking the guest acknowledges that they have enquired about and are satisfied with the COVID-19 cancellation policy related to the property they have booked.
3. By making a booking after the commencement of COVID-19 the guest accepts the risk of booking cancellations or adjustments of any nature due to government restrictions on travel. Due to the ever changing nature of COVID-19 the guest acknowledges they may lose booking monies due to instant lockdowns and travel restrictions.
4. Guests who are not restricted by a lockdown or quarantine upon return order will not be granted any refund, date reschedule or credit should they choose to not arrive at their booking due to a non-enforceable recommendation or personal choice to not travel.
Should you be issued a credit of your cancelled booking, your credit must be used within 12 months of you cancellation date at the same property and is subject to availability and season tariffs/night minimums.
5. Proof of COVID-19 testing/quarantine order and proof of address of all guests may be required in the event of a request for refund, date reschedule or credit due to a COVID-19 cancellation.
6.  By confirming your booking, the guest acknowledges their responsibility to check and comply with Covid-19 government instated travel requirements ie PCR testing to return to home state. Failing to research travel requirements for your booking may result in loss of monies paid if cancellation or date change is requested. It is at the owners discretion whether a credit, no refund, partial refund or refund less $100 cancellation fee is offered.

A security deposit of $500 -$2000 is required to be paid 2-7 days prior to arrival, all guests jointly and severally agree in consideration of the payment of the security deposit. We accept credit card for security bonds (1.75% non-refundable fee applies and International credit cards may incur extra charges and this will be passed onto the guest) or you can transfer directly into our trust account, please note if a bond needs to be refunded back into an international account surcharges and fees will apply and this will be taken out of the bond to cover the costs.

Any damage loss or expense incurred by Management because of your breach of these Terms & Conditions will be charged against the Bond. Examples include but are not limited to any loss, theft, breakages and/or misuse of property belongings, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared. You authorise Kingscliff Holiday Homes to deduct this from your security bond.

CREDIT CARD CHARGES AND INTERNATIONAL TRANSFERS

We accept Visa and Mastercard only surcharges of 1.75% will be incurred for all payments. For all international bank transfers extra charges will apply and charges will be advised by Kingscliff Holiday Homes at time of payment once the conversion rate has been applied.

If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.

PARTIES & FUNCTIONS
Weddings, Parties, Functions and ‘schoolies’ are strictly prohibited.

Number of Guests must not exceed what is advertised on the website(s) description. If any additional persons staying at the property, an additional fee may be charged according to our usual rates and/or we reserve the right to terminate the booking without refund.

We supply basic linen (towels, sheets, pillowcases, bathmats, hand towels, tea towels for all bookings. Beach towels are not included in all homes but can be hired for an additional $7 per towel. If damaged or missing the cost of each item will be deducted from the Bond.

PETS in our PET friendly homes

One pet is allowed and must be pre-approved by Kingscliff Holiday Homes, this must be disclosed clearly at the time of booking. Pets are to always remain outside.
All pets are to be flea and tick treated, fully vaccinated, and well behaved and under control at all times. Dogs are not to be left on decks, or in yards for prolonged periods of time unattended. If guests are absent from the property during the day for extended periods, they will make arrangements to have their dog attended to throughout the day. If dogs are left alone and bark constantly during the day this contravenes local noise laws, upsets neighbours and guests may be asked to vacate the property without refund.

If extensive additional cleaning is required, this will be charged against your security bond provided.
We have strict pet guest house rules where pets are not allowed inside and must remain outside the pet owner must clean up the yard and lawn area after their pet before leaving the property. Guests will be liable for any necessary cleaning if

FAULTS AND PROBLEMS

All holiday properties under Kingscliff Holiday Homes are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliance or inclusions, there is no obligation from the owner or Kingscliff Holiday Homes to compensate or discount, we will do our absolute best to rectify the issue as quickly as possible.

Kingscliff Holiday Homes will accept no responsibility for any inconvenience with machinery breakdown. The agent’s best endeavours to repair, replace or hire an alternative will be undertaken.

Guests must inform Kingscliff Holiday Homes immediately if the property is not clean otherwise, they are deemed to have accepted the property in the condition or arrival. If a property is reported as stale (dirty), Kingscliff Holiday Homes reserves

Lost Property left in holiday property will be returned to nominated address on request. All postage and packaging is at the guest expense. We take no responsibility for the recovery or return of these items.

Kingscliff Holiday Homes may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein.

If the occupancy ends or the lease is terminated, guests must immediately vacate the property. Kingscliff Holiday Homes is authorized to do whatever is required to enforce the eviction of any guest and removal of guest property.

PERSONAL BELONGINGS

We cannot accept responsibility for personal property such as cameras etc. that are left unattended in your holiday accommodation. When visiting beaches and picnic areas, we suggest that you lock your vehicle and make sure that valuables are out of sight. By showing care in these simple steps, you will make sure possible stressful situations do not arise.

There is a $25 administration fee, for Kingscliff Holiday Homes to collect items that have been left behind at properties. It is also the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost. Kingscliff

RESPONSIBILITIES AND ADDITIONAL CHARGES

You must comply with all applicable House Rules and all instructions from Kingscliff Holiday Homes concerning occupancy, OH&S and quiet enjoyment of the Property and our neighbour’s. No running in pool areas, no glass in pool / spa areas.

If a property offers guest beach bikes or surfboards you as the guest are responsible, the owner and Kingscliff Holiday homes are not liable for injuries that may occur whilst riding the bikes or using the surfboards, this is at your own risk.

Only the guests nominated and agreed in the Booking may stay in the Property overnight. If any other guests stay extra charges may apply or the agreement may be terminated without refund.

Disturbance to our neighbour’s, including excessive noise, is prohibited and may result in termination and eviction without

Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided and placed outside on the curb, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.

Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish, cleaning of BBQ’s etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond.

All furniture and furnishings must be left in the position they were in when you arrived. Guests are not to disconnect or move electronic and/or pool equipment around the property -Some homes possess state of the art electronic wiring to control all aspects of the home from the Alarm system, censored lighting, and surround sound. This is only to be done touched by the preferred tradesman or management.

The property should be vacated on time and secured. All windows and doors are to be locked and alarm to be set. All keys must be returned to Management or as otherwise directed.

GYMNASIUM AND POOLS

Use of gymnasium equipment in the Property (if any) by the Guest or any occupant occurs solely at the risk of the person using that equipment. Children must be prevented from using any gym equipment. Use of the swimming pool and/or spa (if any) by the Guest occurs or any occupant must ensure the supervision of children and others.

In the case of any problem or complaint, you must inform Management at the earliest opportunity, so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.

Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the

Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.

We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.

PROPERTY FOR SALE

When a booking is made, the deposit is accepted for the owner at the time. If the property is for sale and the ownership changes before your holiday, we cannot guarantee that the property will remain available. A full refund will be provided if this is the case.

We cannot accept responsibility for decisions made by the new owner.
If a property is sold, guests will be notified, allowing suitable time to organise alternative accommodation.

If a holiday property is listed for sale while guests are in residence, the occupier agrees to allow the owner or agent to conduct inspections with prospective buyers at a mutually convenient time, by appointment.