1. About This Privacy Policy

Kingscliff Holiday Homes ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store and manage your personal information when you use our services or visit our website.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name
• Contact details (address, phone number, email)
• Booking and payment information
• Identification documents (if required for booking or legal purposes)
• Information about your preferences and experiences with our properties
• Website usage data through cookies or analytics tools
• Any other information you voluntarily provide to us

3. How We Collect Personal Information

We collect personal information in a variety of ways, including:

Directly from you when you:

• make a booking
• submit an enquiry
• sign up to our newsletter
• provide feedback or interact with our website or social media

• Through third-party platforms or agents you may use to book our properties
• Automatically through your use of our website (e.g. via cookies and analytics tools)

4. Why We Collect Your Personal Information

We collect, hold, use and disclose your personal information for the following purposes:

• To manage bookings and provide property rental services
• To communicate with you regarding your booking or enquiry
• To personalise your experience and provide customer support
• To improve our services and website
• To send you marketing communications, with your consent
• To comply with our legal and regulatory obligations

5. Disclosure of Your Personal Information

We may disclose your personal information to:

• Our employees, contractors and service providers (e.g. cleaners, IT support, payment processors)
• Booking platforms and third-party agents (as required for your transaction)
• Government agencies or law enforcement where required by law
• Any other party with your consent or as permitted under Australian law

We do not sell or rent your personal information to third parties.

6. Overseas Disclosure

Some third-party services we use (e.g. booking platforms, email services, or cloud storage providers) may store your information overseas. When this occurs, we take reasonable steps to ensure your data is protected in accordance with the APPs.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using secure systems and limiting access to your data to authorised personnel only.

8. Access to and Correction of Your Personal Information

You may request access to the personal information we hold about you and request that we correct it if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details below.

9. Marketing Communications

With your consent, we may send you emails or communications about promotions, property listings or local news. You may opt out at any time by using the unsubscribe link or contacting us directly.

10. Cookies and Website Tracking

We use cookies and similar technologies to improve our website’s functionality and user experience. This may include collecting anonymised data such as pages visited, time spent on site, and general browsing behaviour. You can control or disable cookies through your browser settings.

11. How to Make a Complaint

If you have a complaint about how we handle your personal information, please contact us using the details below. We take all complaints seriously and will respond promptly. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Lauren Kitchell, the Managing Director.

• Email: info@kingscliffholidayhomes.com.au
• Phone: 0448202643
• Website: kingscliffholidayhomes.com.au